Customer Experience
The guest experience your brand promises
Increase guest satisfaction scores, repeat visits, and revenue with customer service training built around your frontline staff. Your teams practice realistic scenarios — from service standards to guest interactions, until the right behaviors become instinct.
100%understand how to personalize the guest order experience
97%feel more confident discussing products with customers in store
95%feel more confident initiating friendly interactions with customers
92%say training improved their ability to advise customers
Trusted by leading organizations worldwide
Real results across every industry
98%knowledge gap closed
Product knowledge improved from 39% on first attempt to 99% on best attempt — across 200+ stores. 98% said they would apply what they learned directly in daily customer interactions.
7,000+players in the first 7 weeks
7,000+ staff engaged in the first 7 weeks across 1,400+ pubs. 90% enjoyed training — and the more teams played, the higher guest satisfaction and revenue climbed.
87%of knowledge gap closed
Staff scores improved from 54% to 94% — with 8.9 average repetitions per user after certification. Skills embedded, not just tested.
96%feel confident upselling guests
947 employees upskilled across the entire pub estate. 96% confident identifying upsell opportunities, 82% of the knowledge gap closed, 94% enjoyed training.
How it works
Customer service training that drives excellence
Design tailored training
Turn practice into instinct
Build lasting confidence
Track readiness and prove ROI
Why Attensi
Training engineered for mastery
Built on behavioral psychology and powered by game mechanics, Attensi replaces generic content with realistic game-based practice built around your service standards and frontline roles. Motivation-driven repetition builds lasting service excellence — not just completion rates.
Practice role-specific scenarios
Peak service moments are exactly when undertrained staff fall apart. Attensi builds competence through practice — upselling, complaint handling, and service recovery, so staff are ready before it matters.
Motivation-driven repetition builds mastery
High turnover means constant retraining — and traditional methods can't keep up. Game-based learning makes training something staff want to repeat, building service skills faster than any classroom.
Track real capability, not just activity
Inconsistent service shows up in reviews. Attensi shows you who's floor ready — connecting knowledge, behavior, and performance data to business outcomes with insight no other provider delivers.
AI Training & Performance Platform features
The complete customer experience training platform
Realistic game-based simulations
Realistic scenarios built around your service standards — so frontline staff practice the real interactions they'll face, not generic content.
Gamification drives repetition
Points, leaderboards, and game-based scenarios drive motivation — keeping customer-facing staff returning voluntarily.
One platform, all your needs
Deploy consistent customer experience training across every site, shift, and market — from a single venue to thousands of locations.
Real-time performance data
Reveal competency, service confidence trends, and completion across every customer-facing team member — in real time before it impacts guest satisfaction or the business.
Mobile-first delivery
Available on iOS and Android so frontline staff can train on any device, anytime.
Connects with your existing tech stack
Connects with Workday, Docebo, Cornerstone, and other leading LMS and HRIS platforms via SSO and SCIM.
Your industry is unique. Your training should be too.
Explore training built for your reality — and designed to drive performance where it matters most.
How Attensi differs from traditional training
Customer Success
Your success is our success
From day one, you have a dedicated Customer Success Manager who works alongside a skilled team — design specialists, training consultants, and experts in behavioral science — all committed to the impact training has on your business.
Frequently asked questions
Common questions about customer experience training.
Can't find what you're looking for? Talk to our team.
Game-based customer service training improves guest satisfaction by replacing passive content with realistic practice — frontline staff simulate the service situations they'll actually face, repeatedly, until customer service skills are embedded. Organizations using Attensi have closed up to 98% of identified knowledge gaps and seen a direct correlation between training frequency and guest satisfaction results.
Yes — Attensi integrates with Workday, Docebo, Cornerstone, and other leading platforms via SSO and SCIM. Staff are automatically enrolled when they join your system. Standard integrations are included in the license fee, and custom integrations are also supported.
Attensi improves customer experience outcomes across three areas. Completion: game mechanics make customer service training feel rewarding, so staff return without being chased. Performance: realistic practice builds service skills before staff face real guests. Visibility: real-time dashboards show who's ready and where knowledge gaps exist — before they show up in reviews or revenue.
Customer experience training increases guest loyalty by building the consistent service behaviors that make guests feel valued and want to return. Frontline staff who practice real interactions before they face them arrive more confident, more consistent, and better equipped to create the moments that drive repeat visits. Organizations using Attensi have seen up to 96% of staff report confidence in upselling and guest interaction after training.
Yes — Attensi supports 50+ languages and has users across 150+ countries. Content is managed centrally and deployed simultaneously across every market and location, with no separate builds required per language.
An LMS records completion. Attensi measures readiness. Frontline staff who click through a module aren't necessarily prepared to handle a difficult customer or close an upsell — Attensi builds customer service skills through realistic practice and repetition, so readiness is real, not just recorded.
