Everything you need to know about employee communication training

This is made up of language, tone and cadence. It’s not just how we speak, but how well we deliver our message.

Examples of when strong verbal communication skills are needed include:

• Employees feeling comfortable to assert themselves in a way that’s respectful and conveys their needs
• Giving constructive feedback
• Recognizing and debating objections
• Letting staff go
• Onboarding and training new staff
• Disciplining team members in a way that’s direct and respectful

This is everything you don’t say. This is inclusive of body language, facial expressions and eye contact, gestures, what your team wears and spatial awareness.

Examples of where strong non-verbal communication skills are needed:

• Meeting new clients
• Presenting to groups
• Dealing with internal disagreements or conflicts
• Listening to others present or share

In other words, how you get your message across in writing. It’s important to be concise and for messages to be understood. Good standards of spelling and grammar should also be considered, especially if your team are communicating with customers or stakeholders over written channels.

Examples of where strong written communication skills are needed:

• Written instructions and training materials
• Emails and written comms with external stakeholders and clients
• Submitting reports with accuracy
• Using internal comms channels such as Slack

One of the most important aspects of communication is actually active listening. When we have so many distractions around us on a daily basis, this can take some practice. If you’re already planning your response or next point while someone else is speaking, it’s safe to say you’re not actively listening.

Particularly in situations where a lot of information is being given, or possible situations where emotions are high, staying present and actively listening is an essential skill for your team.

Storytelling isn’t always about words. Visual communication is how you get information across in a range of visual styles such as design, illustrations, photography and art. Visual communication can be an extremely impactful way of ‘showing’ rather than ‘telling’.

Examples of where strong written communication could be used:

• In any internal comms – particularly around culture
• Educational training materials
• Pitches for external clients

Communication skills are a huge part of what makes good employee performance. From messages successfully making their way through organizations to delivering training that’s effective, strong communication helps every person in your team to contribute towards your company’s goals.

Currently around 50% of employees feel empowered to make changes in the organization they work in. Imagine the impact on performance, engagement and empowerment if you were to invest in communication training for employees.

Poor communication in organizations can quickly lead to frustration, confusion and uncertainty. Put together, this can make an employee feel pretty unhappy and unsatisfied in their job role.

Communication training plays an important part in ensuring clear, concise and transparent messaging throughout your organization. When two of the biggest causes of job dissatisfaction are inadequate management and lack of development training opportunities, this is an opportunity for you to combat this.

When your customer service teams are the direct connection between your business and your customers, you need to be confident they can represent you and the organization to the best of their ability. To do that, you need to give them the tools they need. And that’s communication and customer service training.

One report showed that almost 90% of companies with ‘above average’ customer service will financially outperform their competitors with lower ratings.

For employees, a thriving L&D program is a key aspect of what makes an organization a great place to work for.

Whether you focus specifically on communication training, or filling any other skill or knowledge gaps, investing in your L&D will certainly give you the competitive edge when it comes to new recruits

The cost of non-compliance to organizations is in the tens of millions of dollars every year. If regulatory changes aren’t effectively communicated, it could mean severe mistakes, and even fines for your organization.

When you’re asking people to work closely together, you want to make sure everyone is catered for. One size doesn’t fit all when it comes to learning and how people like to work.

One person may benefit more from verbal communication, whereas others may like to see things written down. It’s the responsibility of managers (and the teams supplying the training to managers) to ensure those crucial communication skills are covered for the most effective teamwork possible.

Communication training should be considered if your organization is on the brink of growth. If you have several members of staff who are highly skilled and knowledgeable, but these skills haven’t been passed on, it could cause you serious problems in the future.

How can you ensure that knowledge is communicated to other relevant members of staff so you can continue to grow sustainably?

If you’re not entirely sure what knowledge or skills gaps need plugging within your team, ask them. Employee feedback surveys will give you an insight into exactly what training is going to be the most relevant and effective.

From there, your dedicated team at Attensi will collaborate closely with you to build something that’s completely bespoke and tailored to you and the needs of your organization.

When you’re working with thousands of employees across multiple sites, or even multiple countries, scaling up training can be daunting. But it doesn’t have to be.

Your Attensi training is designed for the mobile generations. Accessible on their own devices – whether that’s mobile, tablet or desktop – you can roll out your training on as many devices as you need.

Now available in over 150 countries, in over 50 different languages, this is training without borders.

You’ve invested in cutting edge training. How do you maintain engagement and interest after the initial shine has worn off?

Your Attensi suite is yours for the customizing. Once your virtual universe is built, you can add new modules and games as and when you need – no coding experience required. Gone are the days where L&D goes stale after a single quarter. This is your way of creating a sustainable learning culture that’s always engaging and always inspiring.

Return on investment is important in any organization. And your L&D is no different.

With a full suite of analytics available on your Attensi platform, you’ll be able to build a clear picture of just how successful your employee communication training has been.

We like to take a digital approach to training. And that’s what makes your Attensi platform the obvious option financially. No need for high venue hire and facilitator costs. No need for continuous printing.

This is your virtual training ground that is yours to mold, adapt and evolve as your organization continues to grow.